YOUR CONFIRMATION OF ANY ORDER INDICATES YOUR ACCEPTANCE OF OUR TERMS AND CONDITIONS OF SUPPLY.
IN RESPECT OF ORDERS DELIVERED TO YOU USING ONE OF OUR THIRD PARTY COURIERS, THEN:

(A) ALL RISK OF LOSS OR DAMAGE TO THE PRODUCTS IN YOUR ORDER PASSES TO YOU WHEN WE DISPATCH YOUR ORDER FROM OUR PREMISES. WE ARE NOT LIABLE FOR ANY ERRORS MADE BY THESE SERVICES.

(B) THIS SERVICE DOES NOT PROVIDE INSURANCE, AND IS CHOSEN AT YOUR OWN RISK UPON CONFIRMATION/ACCEPTANCE OF OUR TERMS OF SUPPLY.
IF YOU ARE AN INTERNATIONAL CUSTOMER, YOU ARE ALSO AGREEING THAT YOU UNDERSTAND SOME COUNTRIES HAVE IMPORT RESTRICTIONS ON CERTAIN GOODS OR MATERIALS. AFTER DISPATCH FROM OUR FACILITIES, TRANSFER OF LIABILITY SHIFTS TO YOU, THEREFORE YOU WILL BECOME THE IMPORTER AND WILL BE LIABLE TO PAY LOCAL TAXES OR DUTIES, FURTHERMORE ASSUMING ALL LIABILITY UNDER ANY CUSTOMS OR IMPORT LAWS AND REGULATIONS.

 

Our Privacy Policy outlines how your personal information is collected, used, and shared when you visit or make a purchase from www.hairbysimmi.com We prioritize your privacy and take steps to protect your personal data from loss, misuse, or alteration.

 
 With each order we do our utmost to ensure that all products are in excellent condition. 
 If you do receive a unit/product with a fault we are happy to exchange or refund the item.

PLEASE NOTE: ALL ITEMS PURCHASED DURING  SALES WILL BE CONSIDERED FINAL SALE. EXCHANGES OR REFUNDS WILL NOT BE PERMITTED.

Please reach out to our Customer service team if there is an issue or a fault 

Email - hairbysproducts@gmail.com

Phone - 07936161205

To be eligible for a return/exchange you must comply with the following conditions; 

You must request a return within 7 days of receiving the product. 

The hair must be in original condition, unworn, uncut or altered in anyway. We cannot accept returned bundles / frontals that have had the lace cut or been worn. 

Returns that do not meet our policy will not be accepted and will be sent back to the customer. 

With the exception of faulty units, you are responsible for the cost of returning the item to us. 

Refunds will be issued back via your original payment method, please note that your financial institution may need up to 10 working days to process the funds back to your account. 

Please keep an eye out from email notifications from us as we will keep you updated!
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IF YOU HAVE ANY QUESTIONS PLEASE CALL OR EMAIL : hairbysimmi@icloud.com

 

07936161205