International shipping available shop now
1. Processing Time:
Orders are typically processed within 2-4 business days (excluding weekends and holidays) after payment confirmation. PROCESSING TIME IS NOT SHIPPING TIME. Payment confirmation may take longer if orders are over £650
2. Shipping Methods:
We offer standard and expedited shipping options.
Standard shipping: Estimated delivery within 5-7 business days.
Expedited shipping: Estimated delivery within 2-3 business days.
Overnight shipping: Estimated delivery within 1-2 business days.
3. Shipping Locations:
We currently ship to all countries. For international orders, please note that customs duties and taxes may apply. Customers are responsible for any additional fees.
4. Shipping Rates
Shipping rates are calculated at checkout based on the weight and destination of the order.
5. Order Tracking:
Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can track your order through our website or the carrier's website.
6. Delivery Issues:
If there are any issues with the delivery or if you have not received your order within the estimated timeframe, please contact our customer support at hairbysimmi@icloud.com for assistance.
7. Address Accuracy:
Customers are responsible for providing accurate shipping information. Please double-check your shipping address before completing your purchase. We are not responsible for orders shipped to incorrect addresses provided by the customer.
8. Lost or Stolen Packages:
HAIRBYSIMMI is not responsible for lost or stolen packages. Please ensure that the shipping address provided is secure.
10. Holiday Shipping:
- During peak seasons or holidays, shipping times may be longer. We recommend placing orders in advance to ensure timely deliver.
11. Contact Information:
If you have any questions or concerns about our shipping policy, please contact our customer support at HAIRBYSIMMI@ICLOUD.COM
9. Returns Due to Non-Delivery:
If a package is returned to us due to non-delivery (e.g., incorrect address), the customer will be responsible for the cost of re-shipping.
